Privacy Policy at 1Red Casino

1. GENERAL

As the data controller, we are legally required under gambling regulations to process personal data from players to allow participation in games and provide additional services. This Privacy Policy outlines what personal data we collect, why we collect it, and how we use it.

If you have any questions about this Privacy Policy or how your data is handled, please contact our Data Protection Officer at [email protected]. By registering an account with 1red.com (referred to as “the Website,” “Company,” “We,” or “Us”), you confirm your agreement to this Privacy Policy. If you disagree with any part of this Privacy Policy and choose not to provide the required personal data, please refrain from using our website.

This Privacy Policy serves as a contract between you and the Website. 1Red may update this Policy periodically, and while we will strive to notify you of any changes, we encourage you to review the Privacy Policy regularly. Continued use of the Website signifies your acceptance of the updated Policy.

2. INFORMATION WE COLLECT

We may collect and process the following personal information:

a) Information provided during account registration or through the Website, including your name, date of birth, email, and phone number.
b) Communication with us via the Website, email, web chat, or other methods.
c) Transaction history related to your Player Account, including those conducted via the Website or through other channels.
d) Details of website logins, such as traffic data, location, browser/device information, and other traffic logs.
e) Documents or proofs requested for verification, processing deposits/withdrawals, or anti-fraud checks (e.g., passport scans, payment slips).
f) Participation in surveys or customer assessments (voluntary).

3. HOW WE USE YOUR INFORMATION

We process your personal information for the following purposes:

a) Processing bets and transactions, including using credit cards and online payment systems.
b) Providing gaming and related services from the Website.
c) Offering customer support and assistance with managing your account.
d) Verifying your identity and performing required checks.
e) Sending promotional materials (with your consent) or promotional offers from partners.
f) Ensuring compliance with legal responsibilities (e.g., anti-money laundering laws).
g) Monitoring transactions for fraud prevention and other illegal activities.
h) Analyzing market trends and conducting research.

4. MARKETING COMMUNICATION

Unless you opt out, we may use your personal information, including your email and phone number, to send marketing materials about products, services, and promotions. You can stop receiving marketing materials at any time by adjusting your account settings or contacting customer support at [email protected].

If you accept contest prizes or winnings, you consent to the use of your name and/or nickname for promotional purposes unless prohibited by law.

5. OBTAINING PERSONAL INFORMATION

We only collect personal information with your knowledge. Information may also be collected through interactions with our services or received from fraud prevention companies or third-party service providers. These providers may share relevant information that helps us provide our services, and we safeguard any personal data obtained from them as per this Policy.

6. DATA RECIPIENTS

We may share your personal data with:

Entities within our group of companies, including parent and subsidiary companies.
Business partners with whom we hold agreements to provide services.
Authorized employees responsible for handling your data, all bound by confidentiality agreements.
Service providers who assist with processing bets, payments, or conducting verification checks.

Transfers of your data outside the EU or EEA may occur for service purposes. We ensure appropriate safeguards, such as EU-approved contractual clauses, to protect your data during these transfers.

7. RELEASING DATA TO THIRD PARTIES

We do not sell or rent personal data to third parties. However, we may disclose personal data if required by law or to protect the interests of the Company, customers, or third parties. Data may also be shared in the following cases:

a) To comply with legal obligations.
b) With payment processors to facilitate transactions.
c) To protect the safety of users or investigate fraud.
d) With marketing providers (with your consent).
e) In the case of business acquisitions or mergers.

8. DATA RETENTION

Upon account closure, we retain your personal data for as long as legally required. Under EU anti-money laundering laws, we must retain data for at least five years from the last transaction. Requests for data deletion before this period will not be accepted.

9. SECURITY OF YOUR DATA

We are committed to protecting your personal information. Data is secured using encryption, and we enforce strict security measures. Player Accounts are accessible only with a unique ID and password, and we recommend setting up two-factor authentication for additional security.

10. CONTACTING US

For questions or to update your personal information, you can contact us at [email protected]. You have the right to withdraw consent for data processing at any time, and you may lodge complaints regarding data processing with your local supervisory authority.

11. COOKIE POLICY

Our Website uses cookies to collect data such as your IP address and browser type. Cookies enhance your website experience by enabling functionality and allowing personalized content. You may block or delete cookies through browser settings, but doing so may affect your ability to use some features of the Website.

12. NETENT GAMES

When playing games developed by NetEnt, their Privacy Policy applies, which can be reviewed on their website.