Responsible Gambling Policy at 1Red Casino

Last Updated: October 08, 2024

Please take a moment to review this information, as it is important for your own benefit.

1red casinos is operated by Bets Entertainment N.V., headquartered at Abraham de Veerstraat 9, Willemstad, Curaçao (referred to as “Company”).

Interpretation

Any term with an initial capital letter has a specific meaning, as defined in this policy. The terms will carry the same meaning whether used in singular or plural form.

Definitions

Account: Refers to the unique account you create to access our services.
Company: Bets Entertainment N.V., referred to as “We,” “Us,” or “Our.”
Service: The Website.
Website: Refers to 1red.com.
You/User: The individual or legal entity using the Service.

Responsible Gambling

For most users, gambling is a form of entertainment, offering fun and excitement. However, we acknowledge that for some individuals, gambling can have negative impacts. Medical science recognizes pathological gambling as a serious condition.

From the very beginning, we have been committed to addressing this issue and implementing effective measures to reduce the risk of gambling-related harm. Under our concept of Responsible Gambling, we take proactive steps to prevent and mitigate negative effects, and where they occur, we take active measures to address them.

Our key approach to reducing gambling-related risks includes educating users on the dangers of gambling, promoting self-control, and providing tools to ensure users maintain a healthy balance in their gambling activities.

Information and Support

Our support team is available 24/7 to assist you via email at [email protected], free of charge. Rest assured, we will not share any of your information with third parties without your consent.

You can also take a self-assessment test to determine whether you may have a gambling problem by visiting www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem. Additionally, more information on gambling addiction can be found at www.begambleaware.org/safer-gambling.

Tips for Responsible Gambling at 1red

We recommend following these tips to ensure gambling remains fun and without negative consequences:

Set a deposit limit: Determine how much you can afford to gamble before starting, based on your financial situation. Play only with amounts set aside for fun and entertainment.
Don’t chase losses: Avoid taking excessive risks to recover previous losses. Remember, gambling should be for entertainment, not a way to make money.
Set a time limit: Establish a time limit for your gaming sessions and stick to it. Make sure gambling does not overshadow other hobbies and activities.
Play wisely: Avoid gambling when feeling stressed, depressed, or under pressure. Do not gamble while under the influence of medication, drugs, or alcohol.
Take breaks: If you’re feeling tired or unable to concentrate, take a break.
Use one account only: To maintain a clear overview of your gambling activity, we recommend using a single account per person.

Protecting Minors

To use our service, you must be at least 18 years old. To prevent underage access, we recommend safeguarding your login details and using filtering programs to block access to gambling websites by minors.

For parents, we recommend using internet filters to protect children from accessing inappropriate content. A list of useful filters can be found at famisafe.wondershare.com/internet-filter/best-internet-filters.html.

Self-Exclusion

If you have been diagnosed with a gambling addiction or wish to refrain from gambling for personal reasons, we offer a Self-Exclusion option. This means that you voluntarily exclude yourself from all gambling activities on our platform for a set period, ranging from 6 months to 5 years. To request self-exclusion, contact our support team, who will guide you through the process.

Please note that self-exclusion is final for the chosen duration and cannot be reversed. During this time, you are prohibited from creating new accounts. Any attempt to do so may result in a permanent ban of your original account.

For more information, or to initiate self-exclusion, please contact [email protected].