Terms and Conditions at 1Red Casino

Last Updated: October 08, 2024

Please read these Terms and Conditions carefully before using our website. By registering a Player Account with 1red online casino (referred to as the “Website”, “Casino”, “Company”, “We”, “Us”, or “Our”), you confirm your acceptance of these Terms and Conditions. These Terms are governed by the laws of Curaçao.

Agreement Overview
These Terms and Conditions constitute the agreement between 1red.com and you (referred to as “you”, “Player”, or “Gambler”). The Website is owned and operated by Bets Entertainment N.V., registered at Abraham de Veerstraat 9, Willemstad, Curaçao. Bets Entertainment N.V. is licensed under the Curaçao Gaming Control Board, license number OGL/2024/1178/0479. By registering an account, you agree to comply with these Terms.
Legal Responsibility
As a player, it is your sole responsibility to understand and adhere to the online gambling laws in your jurisdiction before placing bets on the Website. If you do not agree to these Terms, you must not use the services of the Casino.
Changes to Terms and Conditions
We reserve the right to modify these Terms at any time. While we will attempt to notify you of any major changes via email, we encourage you to check this page regularly. Continued use of the Casino after amendments are posted signifies your acceptance of the updated Terms.
Language of Terms
The English version of these Terms is the official and legally binding version. Non-English versions are provided for convenience only. If there is a conflict between the English version and any translation, the English version will prevail.

Who Can Play

Eligibility
The Casino only accepts players from countries where online gambling is legal. You are solely responsible for ensuring that you meet the legal gambling age in your jurisdiction (18 years or older or as defined by local law). It is your responsibility to verify your legal eligibility for online gambling.
Age Verification
We may request proof of age at any time. Accounts may be restricted or suspended if you do not meet age verification requirements.
Restricted Countries
The Casino does not offer services to players from restricted jurisdictions, including but not limited to the United Kingdom, United States, France, Spain, Greece, and other countries listed in our restricted countries policy.
Game Availability
Some games may be unavailable in certain regions due to restrictions from game providers. The Casino reserves the right to revoke access to winnings, deposits, or bonuses if it is determined that you have used methods such as VPNs to bypass regional restrictions.

Dormant Accounts

Inactivity Fee
Accounts that have been inactive for 12 consecutive months will be considered dormant. A monthly administrative fee of USDT 10 (or equivalent) may be charged until the balance reaches zero or the account is reactivated.

Fees and Taxes

Player Responsibility
You are responsible for paying any applicable taxes and fees related to your winnings, in accordance with your local laws.

Anti-Fraud Policy

Fraud Prevention
We implement various anti-fraud tools and techniques. Any form of fraud, including collusion, cheating, chargebacks, or creating multiple accounts to exploit promotions, may result in the suspension of your account and confiscation of funds.
Account Verification
We may require documents for identity verification, including IDs and utility bills. Failure to provide valid documentation may result in account suspension.
Fraudulent Behavior
If fraudulent behavior is suspected, we reserve the right to close your account, void winnings, and inform regulatory authorities.

Complaints and Disputes

How to Submit a Complaint
If you have a complaint regarding our services, please contact our customer support team. Only the account holder can submit a complaint, and we will not accept disputes submitted on behalf of third parties.
Final Authority
In the event of a dispute, server logs will be the final authority in determining the outcome of a claim. Our records will prevail in the case of discrepancies between what is displayed on your screen and the game server.

Intellectual Property Rights

Ownership of Content
All content on the Casino’s website is protected by intellectual property laws. You are not granted any rights to the Casino’s intellectual property by using the website.
Prohibited Use
You are prohibited from using or reproducing any trademarks, logos, or creative content found on the Website without our written consent.

Limitation of Liability

Service Availability
The Casino’s services are provided for entertainment purposes only and are offered “as is”. We are not responsible for hardware or software malfunctions, internet issues, or other technical errors that may affect access to the Website.
No Warranty
We do not guarantee that the Website will be available without interruptions or that it is free from errors. The Casino is not liable for any damages or losses arising from your use of the Website.
Force Majeure
The Casino is not responsible for interruptions caused by events outside our control, including third-party service outages, technical failures, or force majeure events.

Non-Transferability

Non-Transferable Accounts
Your Player Account is personal and non-transferable. You are prohibited from transferring, selling, or assigning your account to any other party.
Prohibition on Transfers
You are not permitted to transfer any funds, winnings, deposits, or other account-related assets to another person or entity.

Complaints

Resolution Process
The Casino will escalate complaints within the organization if they cannot be resolved by support personnel. The player will be informed of the status of the complaint at a reasonable level.

Submitting Complaints
Players may contact the Casino’s customer service team to submit complaints. All complaints must be submitted by the account holder, and disputes involving third parties will not be accepted.